About How to complain about false power rating of photovoltaic panels
If you are unable to register a complaint online for any reason, the complaint registration form can be posted on request. Please contact the Dispute Resolution Team on 0207 981 0850.
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6 FAQs about [How to complain about false power rating of photovoltaic panels]
How do I make a complaint about a solar installation?
When making a complaint it is useful to have the following information: The date of installation may be present on installation paperwork and may also be on the energy efficiency measure, such as the loft installation, the boiler, or the Solar PV inverter. Please contact the ECO team ([email protected]) to raise a Subject Access Request.
Can I claim compensation for mis-sold solar panels?
If you feel you were mis-sold solar panels for your home you could claim compensation. Back in 2019, it was reported that the Financial Ombudsman Service had around 2000 complaints from unhappy customers who felt they had been mis-sold their solar panels, with more coming in every week.
Can you get compensation if your solar panels are mis-selling?
If your solar panels are not reducing your electricity bills or providing you with the financial subsidies that you were originally promised by the company who sold them to you, you may be eligible for compensation. The solar panel industry is yet another of those currently embroiled in a mis-selling scandal.
Is the solar panel industry in a mis-selling scandal?
The solar panel industry is yet another of those currently embroiled in a mis-selling scandal. Some companies are reported to have over-inflated the financial benefits, employed pressure selling tactics, or installed them in inappropriate locations, all of which may give rise to a valid claim. Let us guide you through the process.
What if I was mis-sold solar panels for my home?
Our GDPR privacy policy explains how we protect your data. We will NEVER spam or harass you. If you were mis-sold solar panels for your home you could claim compensation. Find out what you need to do to claim & where to get free advice.
When can I complain about my energy supplier?
You must complain to the ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn't given you a decision you might have longer than 12 months, but it's still worth complaining as soon as you can. You can register your complaint to the energy ombudsman:
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